1.1 To make sure you are satisfied with the product you receive, please inspect the items upon delivery.
1.2 MA SÉLECTION will replace any items if they might be damaged during the transit. In that case, MA SÉLECTION must dispose of the contents to replace.
1.3 However, MA SÉLECTION will not replace any items benefiting from promotions.
1.4 MA SÉLECTION will also replace any items if they might be received after the expiry date and remain unused. In that case, MA SÉLECTION must dispose of the contents to replace.
1.5 MA SÉLECTION is not responsible for any damage or loss as a result of deliveries being undeliverable due to an incorrect address information you supply to us or for inability of a recipient to receive the package on the day you specify for delivery.
1.6 If the items may not be delivered because you are not reachable on the default contact telephone to receipt the items, the delivery will be rescheduled for another time or the following working day.
1.7 If the items may not be delivered for another time or another day as a result of wrong information supplied to us or inability of a recipient to receive the package on the day you specify for delivery, the order will be deemed as a late cancellation and will not be refunded. Furthermore, if you chose to pay by Cash, you will get notified a cancellation fee of AED100 on your registered email address.
1.8 In such case mentioned in clause 1.7, if the order may be delivered another day, it will be deemed as lately rescheduled and an extra fee of AED100 will be automatically added to your order and shall be paid, at latest, by Cash on delivery.
1.9 Please note that our delicate products requiring a cold storage will be delivered in refrigerated/freezer vehicles or portable refrigeration/freezer devices to ensure the respect of the cold chain, according to the needs of the products.
1.10 To enjoy all flavors of our delicate products and avoid any perishability, you must store immediately after delivery in the fridge between 0°C to 6°C or in the freezer, according to the needs of the products. We recommend following the instructions on our website.
1.11 In case of refund, you will receive an email on your registered email address to confirm the refund.
1.12 If you have paid by Debit/Credit Card or by Bank Transfer, the payment will be refunded to your bank account within two (2) months.