TERMS & CONDITIONS

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1. PURCHASE

1.1 The prices of our products appear with VAT included.

1.2 Upon order receipt, you will receive a Confirmation of your purchase order on your registered email address.

1.3 If you request it or if deemed necessary by MA SÉLECTION to fulfill your order, MA SÉLECTION will contact you for any clarification.

1.4 MA SÉLECTION accepts payment by Cash, Debit/Credit Card and Bank Transfer.

1.5 In case of payment by Cash, it will occur on delivery.

1.6 In case of payment by Cash, any order above AED4000 will require a deposit of 50%.

1.7 In case of payment by Cash, if some items were out of stock, MA SÉLECTION will contact you to:

- postpone the delivery once the stock will be available, or
- exchange with other products within the same value than the missing products, or
- cancel the order for the missing products.

1.8 In case of payment by Debit/Credit Card, your delivery will be shipped once the payment will be completed.

1.9 In case of payment by Debit/Credit Card or by Bank Transfer, if some items were out of stock, MA SÉLECTION will contact you to:

- postpone the delivery once the stock will be available, or
- exchange with other products within the same value than the missing products, or
- refund on your bank account the value of the missing products, if applicable.

1.10 In case of payment by Bank Transfer, your delivery will be shipped once the funds have cleared in our account.

1.11 Upon receipt of payment, you will receive, upon request, an invoice on you registered email address.

1.12 By purchasing an item, you agree to be bound by the conditions of sales of MA SÉLECTION.

2. DELIVERY

2.1 Upon order receipt, MA SÉLECTION may contact you to schedule delivery if it is deemed necessary.

2.2 The day of the delivery, you will receive a SMS from our delivery service, on your telephone number provided to us, with an estimated time arrival.

2.3 Upon delivery, the recipient will have to acknowledge the receipt of the order. A delivery note copy will be sent on your registered email address, upon request.
2.4 Delivery Schedule & Details


3 CANCELLATION

3.1 Cancellation can be made by phone or email. It must be made before the order is out of delivery:

- Regular Delivery: cancellation must be made before 8:00 AM of the scheduled delivery day;

- Express Delivery: cancellation must be made before 12:00 AM the same day.

3.2 Upon cancellation, you will receive an email on your registered email address to confirm the cancellation of order.

3.3 If you have paid by Debit/Credit Card or by Bank Transfer, the payment will be refunded to your bank account within two (2) months.

3.4 If your cancellation occurs once the order is out of delivery, after the timing mentioned in clause 3.1, unfortunately MA SÉLECTION won’t be able to cancel the scheduled delivery and a cancellation fee will be automatically applied, as following:

- If you have paid by Debit/Credit Card or by Bank Transfer: a cancellation fee of AED100 will be retained on your refunding for a Regular Delivery; a cancellation fee of AED115 will be retained on your refunding for an Express Delivery;

- If you chose to pay by Cash: you will get notified the cancellation fee on your registered email address.


4 RESCHEDULED DATE ON CUSTOMER DEMAND

4.1 Rescheduling can be made by phone or email.

4.2 If the delivery was supposed to occur the same day (Express) or next working day (Regular), rescheduling must be requested as following:

- Regular Delivery: before 8:00AM of the scheduled delivery day;
- Express Delivery: before 12:00 AM the same day.

4.3 Upon rescheduled date receipt, you will receive a confirmation on your registered email address.

4.4 If your rescheduling occurs once the order is out of delivery, after the timing mentioned in clause 4.2, an extra fee of AED100 will be automatically added to your order and shall be paid, at latest, by Cash on delivery.

5 RETURNS & REFUNDS

5.1 To make sure you are satisfied with the product you receive, please inspect the items upon delivery.

5.2 MA SÉLECTION will replace any items if they might be damaged during the transit. In that case, MA SÉLECTION must dispose of the contents to replace.

5.3 However, the clause 5.2 shall not apply for items benefiting from sales or promotions.

5.4 MA SÉLECTION will also replace any items if they might be received after the expiry date and remain unused. In that case, MA SÉLECTION must dispose of the contents to replace.

5.5 MA SÉLECTION is not responsible for any damage or loss as a result of deliveries being undeliverable due to an incorrect address information you supply to us or for inability of a recipient to receive the package on the day you specify for delivery.

5.6 If you chose “Express Delivery” and the items may not be delivered because you are not reachable on the default contact telephone to receipt the items, the delivery will be rescheduled for another time or the following working day and the expedited delivery service fee will not be refunded.

5.7 In such cases mentioned in clauses 5.5 & 5.6, if the items may not be delivered for another time or another day as a result of wrong information supplied to us, the order will be deemed as a late cancellation and will not be refunded. Furthermore, if you chose to pay by Cash, you will get notified a cancellation fee (AED100 for Regular Delivery or AED115 for Express Delivery) on your registered email address.

5.8 In such cases mentioned in clauses 5.5 & 5.6, if the order may be delivered another day, it will be deemed as lately rescheduled and the clause 4.4 will apply.

5.9 Please note that our delicate products requiring a cold storage will be delivered in refrigerated/freezer vehicles or portable refrigeration/freezer devices to ensure the respect of the cold chain, according to the needs of the products.

5.10  To enjoy all flavors of our delicate products and avoid any perishability, you must store immediately after delivery in the fridge between 0°C to 6°C or in the freezer, according to the needs of the products. We recommend following the instructions on our website.

5.11 In case of refund, you will receive an email on your registered email address to confirm the refund.

5.12 If you have paid by Debit/Credit Card or by Bank Transfer, the payment will be refunded to your bank account within two (2) months.